First off, I'd like to say that Microsoft has handled this problem very well. I've called them three times, and spoken with friendly and knowledgable reps that go by the book. I got no problem with that, or with them. Hell, I am one of those guys, so I can relate.
I've already detailed the experience of my first call, so I'll skip to my second call. I had already shipped my dead console in the cardboard waste receptacle the same day I received it: 8/17. At this point, I was still well within the 10 business day window that the inital rep had told me it would take from start to finish. So on 8/22, I wasn't really surprised to learn that my console had been delivered to the mortuary that very day. The rep informed me it would be repaired in the next day or so, and suggested I call back Thursday as there would definitely be a tracking number available by then for the return shipment.
Thursday came and went too fast for me to call. So I called today, and was given my tracking number. The rep informed me the package shipped 8/23 (nice), and it should be delivered on 8/29. This struck me as odd, but I wasn't at my computer to double check it, and didn't want to give the guy any shit. So I thanked him and hung up. Here's what I found when I checked the UPS tracker (click for a larger view):
Umm, huh. We'll start at the bottom. UPS received the billing information on 8/23/06. Which means Microsoft paid them for the shipment on Wednesday. But the package didn't actually go out until the next day. That's odd. It goes from the repair center in McAllen, TX (never heard of it, I'm guessing it's a small town), to San Antonio, then Houston.
That makes sense, Houston is huge, they have an airport, big shipping center and shit. But look at what happens in Houston on 8/25. "Out for Delivery?" What the fuck? Obviously, that's an error. So it departs Houston, presumably bound for Oakland or something like that.
But wait a moment, that would make too much sense. No no, my package arrived this morning in Louisville, KY. Louisville, Ken-fucking-tucky! It's been awhile since I had high school geography, but I think Kentucky is a bit to the goddamn east of Texas. Not to mention that the package sat in Kentucky for about 7 hours. I guess UPS used that time to have a circle jerk.
Now we reach the top, "Rescheduled Delivery: 8/29/06." No shit it's a rescheduled delivery, assholes, you fucked that up real good. Basically, if UPS hadn't been complete fucking morons, not only would I have received my Xbox back today, still within the 10 business day timeframe, but I could have played it this weekend. Now I have to wait until next Tuesday. Right here, UPS. Right fucking here.
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