I'm...Excited?

I don't talk about work, except when I do. Shit, I think I've used that line before. Oh well, fuck it, I'm too tired right now to care.

So I'm a Health Plan Service Specialist. When I first got the job, it meant I helped out the reps who had questions about whatever. That was awesome, because I didn't have to talk to the public (except for rare occasions), and I got to put my knowledge to good use (explaining things to the general public is not a good use of knowledge. It's wasted on them). But then, that changed, and I didn't get to take those calls anymore. Those calls went to the seasoned reps, and I got escalated calls.

You know what escalated calls are? It's the kind of call that starts with "I want to talk to your supervisor." The kind of calls that really shouldn't exist, because they only occur when a rep isn't doing their job properly or a customer is being unreasonable. Either way, they suck, because I was right back talking to the public again. And this time, every single call was a nightmare.

I contemplated quitting. I thought about stepping down and being a rep again. I thought about doing anything but having to take those damn calls ever again. Recently, I switched to a different specialty escalated queue, and it's better, but it still has the potential to be nightmarish.

However, now there's going to be some changes. Now, escalated calls are only going to take up half my day. The other half will be spent working with reps again, to help them get better. It will be spent working with managers to get things done. It will be spent actually doing management duties for the first time ever, even though I became "management" over a year ago. Plus, we're going to be negotiating for more money, which is always good.

Is it going to be perfect? No. Of course not. But I have the sneaking suspicion that I'm going to like my job again. I'm excited.